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Enterprise Features

Category: Premium Business Capabilities
Target Users: Enterprise customers (Premium plan)
Business Value: Mission-critical deployments at scale

🎯 Overview

Enterprise-grade features for organizations requiring advanced security, customization, support, and service level guarantees. Built for scale, compliance, and business-critical deployments.

🏢 White-Label & Branding

Complete Brand Customization

What it does:
Remove all MachineAvatars branding and use your own.

Customizable Elements:

1. Chatbot Interface

  • Custom colors (primary, secondary, accent)
  • Custom fonts (Google Fonts or self-hosted)
  • Custom logo (top/bottom of widget)
  • Custom greeting message
  • Custom avatar (upload your own 3D model)
  • Custom backgrounds

2. Widget Branding

  • Powered by: "Your Company" (not MachineAvatars)
  • Custom position (bottom-right, left, center, etc.)
  • Custom size and shape
  • Custom animations
  • Custom sound effects

3. Dashboard Branding

  • Custom domain (chat.yourcompany.com)
  • Custom favicon
  • Branded login page
  • Branded emails
  • Branded invoices

Business Impact:

  • Seamless brand experience
  • No third-party attribution
  • Professional appearance
  • Customer trust

Technical:

  • CSS theming engine
  • Dynamic asset loading
  • Custom domain DNS setup
  • SSL certificate management

Custom Domain

What it does:
Host chatbot on your own domain.

Examples:

  • chat.yourcompany.com
  • support.yourcompany.com
  • ai.yourcompany.com

Setup:

  • DNS CNAME record
  • SSL/TLS certificate (auto-provisioned)
  • Cloudflare integration (optional)

Benefits:

  • Brand consistency
  • SEO ownership
  • Trust signals

📊 Advanced Analytics & Reporting

Custom Dashboards

What it does:
Build dashboards tailored to your KPIs.

Features:

  • Drag-and-drop widgets
  • Custom metrics
  • Real-time data
  • Historical comparisons
  • Department-specific views
  • Executive summaries

Widget Types:

  • Charts (line, bar, pie, funnel)
  • Tables (sortable, filterable)
  • Metrics (single number with trend)
  • Heatmaps (geographic, time-based)
  • Alerts (threshold-based)

Data Warehouse Export

What it does:
Export all data to your own data warehouse.

Supported:

  • Snowflake
  • BigQuery
  • Redshift
  • Azure Synapse

Data Exported:

  • All conversations
  • User interactions
  • System logs
  • Performance metrics
  • Business events

Schedule:

  • Real-time (streaming)
  • Hourly batch
  • Daily batch

Use Cases:

  • ML model training
  • Custom reporting
  • Compliance archiving
  • Business intelligence

🔒 Enhanced Security

SSO (Single Sign-On)

What it does:
Use your existing identity provider for authentication.

Supported Providers:

  • SAML 2.0: Okta, OneLogin, Azure AD
  • OAuth 2.0: Google Workspace, Microsoft 365
  • LDAP: Active Directory integration

Benefits:

  • Centralized user management
  • Enforce company password policies
  • Multi-factor authentication (MFA)
  • Automatic provisioning/deprovisioning
  • Audit logs

Setup:

  • Metadata exchange
  • Attribute mapping
  • Test users
  • Production rollout

IP Whitelisting

What it does:
Restrict access to specific IP addresses or ranges.

Use Cases:

  • Internal-only chatbots
  • VPN-only access
  • Office network restriction
  • Partner network access

Configuration:

Allowed IPs:
- 203.0.113.0/24 (Office network)
- 198.51.100.50 (Partner VPN)
- 192.0.2.100 (Admin home)

Fallback:

  • Error message for blocked IPs
  • Contact admin instructions

Data Residency

What it does:
Store data in specific geographic regions for compliance.

Supported Regions:

  • India: Azure Central India (default)
  • Europe: Azure West Europe (GDPR)
  • US: Azure East US (HIPAA-ready)
  • Custom: On-premise deployment

Compliance:

  • GDPR (Europe)
  • DPDPA 2023 (India)
  • HIPAA (US healthcare)
  • SOC 2 Type II

Advanced Encryption

What it does:
Additional security layers beyond standard SSL/TLS.

Features:

  • Data at Rest: AES-256 encryption
  • Data in Transit: TLS 1.3
  • End-to-End: Chat message encryption (optional)
  • Key Management: Azure Key Vault
  • Customer-Managed Keys: Bring your own encryption keys

🎯 SLA & Uptime Guarantees

Service Level Agreement

What it does:
Contractual performance commitments.

Uptime SLA:

  • 99.9% Uptime: Premium plan standard
  • 99.95% Uptime: Available with platinum support
  • Downtime Credits: Automatic service credits for SLA breaches

Performance SLA:

  • Response time: <3s for text chatbot (95th percentile)
  • Response time: <5s for voice chatbot (95th percentile)
  • Response time: <8s for 3D chatbot (95th percentile)
  • API latency: <200ms (95th percentile)

Support SLA:

  • Priority 1 (Critical): 1-hour response
  • Priority 2 (High): 4-hour response
  • Priority 3 (Medium): 12-hour response
  • Priority 4 (Low): 24-hour response

Disaster Recovery

What it does:
Business continuity in case of failures.

Features:

  • Daily Backups: All data backed up daily
  • Point-in-Time Recovery: Restore to any point in last 30 days
  • Failover: Automatic failover to secondary region
  • RTO (Recovery Time Objective): <4 hours
  • RPO (Recovery Point Objective): <1 hour

Testing:

  • Quarterly DR drills
  • Documented runbooks
  • Incident response plan

👨‍💼 Dedicated Support

Account Management

What it does:
Personalized support from dedicated team.

Includes:

  • Dedicated Account Manager: Single point of contact
  • Technical Account Manager: For technical escalations
  • Quarterly Business Reviews: Performance analysis, roadmap planning
  • Success Planning: Best practices, optimization tips

Communication:

  • Private Slack channel
  • Direct phone line
  • Video call availability
  • Email (priority inbox)

24/7 Priority Support

What it does:
Round-the-clock assistance for mission-critical issues.

Channels:

  • Phone (global toll-free)
  • Email (priority queue)
  • Slack (dedicated channel)
  • Video call (on-demand)

Response Times:

  • Critical: 1 hour (24/7)
  • High: 4 hours (24/7)
  • Medium: 12 hours (business hours)
  • Low: 24 hours (business hours)

Language Support:

  • English (primary)
  • Hindi, Spanish, French (upon request)

Onboarding & Training

What it does:
Accelerate your team's success.

Includes:

  • Kickoff Workshop: 2-4 hours with your team
  • Custom Training: Tailored to your use case
  • Documentation: Custom guides for your deployment
  • Best Practices: Industry-specific recommendations
  • Technical Integration: Help with SDK setup, API integration
  • Performance Optimization: Fine-tuning for your data

Deliverables:

  • Training recordings
  • Custom documentation
  • Configuration templates
  • Success checklist

🔧 Advanced Customization

API & Webhook Priority

What it does:
Higher rate limits and dedicated resources for API access.

Limits:

  • Standard: 1,000 API calls/hour
  • Business: 10,000 API calls/hour
  • Enterprise: 100,000 API calls/hour (or custom)

Features:

  • Dedicated API keys (multi-environment)
  • Webhook reliability (99.9% delivery)
  • Real-time event streaming
  • GraphQL API (roadmap)

Custom Model Fine-Tuning

What it does:
Train LLMs on your specific domain data.

Process:

  1. Data preparation (your domain data)
  2. Model selection (GPT-3.5, Llama, etc.)
  3. Fine-tuning (Azure OpenAI or Together AI)
  4. Evaluation & testing
  5. Deployment to your chatbots

Use Cases:

  • Industry-specific jargon
  • Company-specific knowledge
  • Unique conversation styles
  • Specialized reasoning

Benefits:

  • Higher accuracy
  • Better context understanding
  • Reduced hallucinations
  • Brand-aligned responses

Custom Integrations

What it does:
Build integrations to your internal systems.

Examples:

  • CRM: Salesforce, HubSpot, custom
  • Helpdesk: Zendesk, Intercom, Freshdesk
  • ERP: SAP, Oracle, Microsoft Dynamics
  • Internal APIs: Any REST/GraphQL API

Delivery:

  • Engineering support
  • Custom connectors
  • Testing & validation
  • Documentation

👥 Team & Organization Management

Multi-User Collaboration

What it does:
Multiple team members manage chatbots together.

Roles:

  • Owner: Full control
  • Admin: Manage chatbots, users (no billing)
  • Editor: Create/edit chatbots
  • Viewer: Read-only access
  • Analyst: Analytics access only

Permissions:

  • Granular by chatbot
  • Audit logs
  • Activity tracking

Department Partitioning

What it does:
Separate chatbots by department or brand.

Structure:

Organization: ACME Corp
├── Department: Sales
│   ├── Chatbot: Product Demo
│   └── Chatbot: Lead Qualifier
├── Department: Support
│   ├── Chatbot: Help Center
│   └── Chatbot: Troubleshooting
└── Department: HR
    └── Chatbot: Employee Onboarding

Benefits:

  • Isolated data
  • Department-specific billing
  • Access control
  • Independent reporting

📈 Volume Discounts

What it does:
Custom pricing for high-volume usage.

Negotiable:

  • Per-chatbot pricing
  • Per-conversation pricing
  • Unlimited chatbots (flat fee)
  • Reserved capacity

Typical Discounts:

  • 10+ chatbots: 10% discount
  • 50+ chatbots: 20% discount
  • 100+ chatbots: 30% discount
  • Custom enterprise: Negotiated

🚀 Dedicated Infrastructure

Private Deployment

What it does:
Your own isolated infrastructure.

Options:

1. Dedicated Cloud:

  • Your own Azure subscription
  • Isolated databases
  • Dedicated compute
  • Custom scaling rules

2. On-Premise:

  • Self-hosted on your servers
  • Complete data control
  • Air-gapped environments
  • Custom security policies

3. Hybrid:

  • Frontend on our cloud
  • Backend/data on your infrastructure
  • Best of both worlds

Use Cases:

  • Highly regulated industries (banking, healthcare)
  • Government deployments
  • Extreme security requirements
  • Data sovereignty mandates

📋 Compliance & Certifications

Industry Compliance

Supported Standards:

  • GDPR: EU data protection
  • DPDPA 2023: India data protection
  • HIPAA: US healthcare (on-premise)
  • SOC 2 Type II: Security controls (in progress)
  • PCI DSS: Payment data (via Razorpay)
  • ISO 27001: Information security (planned)

Audit Support

What we provide:

  • Security questionnaires
  • Compliance documentation
  • Audit logs
  • Penetration test reports
  • Data processing agreements (DPA)
  • Business associate agreements (BAA for HIPAA)

Business:

Technical:

Features:

"Enterprise-ready AI, your way." 🏢🚀