Feature Comparison Tables

Category: Plan Comparison & Selection
Target Users: Prospective customers, sales team
Business Value: Clear value differentiation across plans

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🎯 Overview

Comprehensive feature comparison across all MachineAvatars plans (Free, Pro, Business, Premium) to help customers choose the right tier for their needs.

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📋 Complete Feature Comparison

Quick Comparison

Feature	Free	Pro	Business	Premium
Price (Monthly)	₹0 / $0	₹999 / $12	₹4,999 / $60	Custom
Price (Yearly)	₹0 / $0	₹9,990 / $120	₹49,990 / $600	Custom
Chatbots	1	5	20	Unlimited
Chat Sessions/Month	100	1,000	10,000	Unlimited
AI Models	GPT-3.5 only	All 11 models	All 11 models	All + Custom
Support	Community	Email	Priority	Dedicated 24/7
SLA	None	None	99.5%	99.9%

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🤖 Chatbot Features

3D Chatbot

Feature	Free	Pro	Business	Premium
3D Avatars	✅ 1 avatar	✅ 5 avatars	✅ All avatars	✅ Custom avatars
Lip-Sync	✅	✅	✅	✅
Background	Default	Default	Custom	Custom + Upload
Animations	Basic	Basic	Advanced	Custom
Greeting Video	❌	✅	✅	✅
Response Time	~8s	~6s	~5s	~4s (optimized)

Text Chatbot

Feature	Free	Pro	Business	Premium
Chat Interface	✅	✅	✅	✅
Custom Styling	Limited	✅	✅	✅ White-label
Chat History	7 days	30 days	90 days	Unlimited
Export History	❌	✅ CSV	✅ CSV/JSON	✅ All formats
Response Time	~3s	~2s	~2s	~2s (priority)

Voice Chatbot

Feature	Free	Pro	Business	Premium
Voice Input	✅	✅	✅	✅
TTS Voices	2 voices	10 voices	10 voices	10 + Custom
Voice Cloning	❌	❌	❌	✅ (Roadmap)
Custom Language	English	English	English + 1	English + 5
Response Time	~5s	~3s	~3s	~3s (priority)

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🧠 AI & Intelligence

LLM Models

Model	Free	Pro	Business	Premium
GPT-4 Turbo	❌	✅	✅	✅
GPT-4	❌	✅	✅	✅
GPT-3.5 Turbo	✅	✅	✅	✅
Llama 3.1 (405B)	❌	✅	✅	✅
Llama 3.3 (70B)	❌	✅	✅	✅
Llama 3.2 (3B)	❌	✅	✅	✅
DeepSeek R1	❌	✅	✅	✅
Qwen 2.5	❌	✅	✅	✅
Mistral Large	❌	✅	✅	✅
Custom Fine-Tuned	❌	❌	❌	✅

System Prompts

Feature	Free	Pro	Business	Premium
Pre-built Prompts	3 types	3 types	3 types	3 types
Custom Prompts	❌	✅	✅	✅ Unlimited
A/B Testing	❌	❌	✅	✅
Prompt History	❌	✅	✅	✅
Consulting Support	❌	❌	❌	✅

Guardrails

Feature	Free	Pro	Business	Premium
Blocked Keywords	❌	✅ (10 rules)	✅ (50 rules)	✅ Unlimited
Topic Restrictions	❌	❌	✅	✅
Custom Actions	❌	❌	✅	✅
Profanity Filter	✅	✅	✅	✅
Fallback Messages	Default	Custom	Custom	Custom

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📊 Data & Training

Data Sources

Feature	Free	Pro	Business	Premium
Website URLs	5	10	25	50
File Upload (Total)	5 MB	50 MB	200 MB	1 GB
Manual Text	✅	✅	✅	✅
Q&A Pairs	50	200	1,000	Unlimited
API Integration	❌	❌	✅	✅
Database Connect	❌	❌	❌	✅

RAG Pipeline

Feature	Free	Pro	Business	Premium
Vector Search	✅	✅	✅	✅ Optimized
Hybrid Search	❌	✅	✅	✅
Re-ranking	❌	❌	✅	✅
Context Window	4K tokens	16K tokens	32K tokens	128K tokens
Conversation History	5 messages	10 messages	20 messages	50 messages

Content Management

Feature	Free	Pro	Business	Premium
Auto-Refresh URLs	❌	Weekly	Daily	Real-time
Version Control	❌	✅	✅	✅
Test Console	❌	✅	✅	✅ Advanced
Batch Testing	❌	❌	✅	✅
Data Quality Score	❌	❌	✅	✅

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📈 Analytics & Reporting

Usage Analytics

Feature	Free	Pro	Business	Premium
Real-time Metrics	❌	✅	✅	✅
Historical Data	7 days	30 days	90 days	Unlimited
Custom Dashboards	❌	❌	✅	✅
Export Reports	❌	✅ PDF	✅ PDF/CSV	✅ All formats
Scheduled Reports	❌	❌	✅	✅
Data Warehouse Export	❌	❌	❌	✅

Business Intelligence

Feature	Free	Pro	Business	Premium
Lead Tracking	❌	✅	✅	✅ Advanced
ROI Calculator	❌	❌	✅	✅
Sentiment Analysis	❌	❌	❌	✅
A/B Testing	❌	❌	✅	✅
Custom Metrics	❌	❌	❌	✅

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⚙️ Admin & Management

Chatbot Management

Feature	Free	Pro	Business	Premium
Create/Edit/Delete	✅	✅	✅	✅
Trash/Restore	❌	✅	✅	✅
Duplicate	❌	✅	✅	✅
Bulk Operations	❌	❌	✅	✅
Templates	❌	❌	✅	✅ Custom

User Management

Feature	Free	Pro	Business	Premium
Users	1	1	5	Unlimited
Roles	Admin	Admin	3 roles	5 roles
SSO	❌	❌	❌	✅
Department Partitions	❌	❌	❌	✅
Audit Logs	❌	❌	✅	✅ Advanced

Deployment

Feature	Free	Pro	Business	Premium
Widget SDK	✅	✅	✅	✅ White-label
iFrame Embed	✅	✅	✅	✅
Share Link	✅	✅	✅	✅ Custom domain
API Access	❌	❌	✅ Limited	✅ Full
Webhooks	❌	❌	✅	✅

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🔒 Security & Compliance

Security Features

Feature	Free	Pro	Business	Premium
SSL/TLS	✅	✅	✅	✅
Data Encryption	✅	✅	✅	✅ AES-256
IP Whitelisting	❌	❌	❌	✅
SSO	❌	❌	❌	✅
2FA	❌	✅	✅	✅
Data Residency	India	India	India/Custom	Custom

Compliance

Feature	Free	Pro	Business	Premium
GDPR	✅	✅	✅	✅ + DPA
DPDPA 2023	✅	✅	✅	✅ + Audit
SOC 2	❌	❌	✅	✅
HIPAA	❌	❌	❌	✅ (On-prem)
ISO 27001	❌	❌	❌	✅ (Planned)

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🛠️ Support & SLA

Support Channels

Feature	Free	Pro	Business	Premium
Community Forum	✅	✅	✅	✅
Email Support	❌	✅ (48h)	✅ (24h)	✅ (4h)
Priority Support	❌	❌	✅	✅
Phone Support	❌	❌	❌	✅ 24/7
Dedicated Account Manager	❌	❌	❌	✅
Slack Channel	❌	❌	❌	✅ Private

Service Level Agreement

Feature	Free	Pro	Business	Premium
Uptime SLA	None	None	99.5%	99.9%
Response Time SLA	None	None	✅	✅ Guaranteed
Support Response	None	Best effort	12h	1h (Critical)
Disaster Recovery	❌	❌	✅	✅ Tested quarterly
Downtime Credits	❌	❌	✅	✅ Automatic

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🎨 Customization & Branding

Branding

Feature	Free	Pro	Business	Premium
Custom Colors	❌	✅	✅	✅
Custom Fonts	❌	❌	✅	✅
Custom Logo	❌	❌	✅	✅
White-Label	❌	❌	❌	✅
Custom Domain	❌	❌	❌	✅
Remove Branding	❌	❌	❌	✅

Advanced Features

Feature	Free	Pro	Business	Premium
Custom Integrations	❌	❌	❌	✅
On-Premise Deploy	❌	❌	❌	✅
Dedicated Infrastructure	❌	❌	❌	✅
Custom Model Training	❌	❌	❌	✅
Volume Discounts	❌	❌	❌	✅

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💰 Pricing Summary

Monthly Pricing (INR)

Plan	Price	Best For	Key Value
Free	₹0	Testing, Personal	1 chatbot, 100 sessions
Pro	₹999	Small Business	5 chatbots, All AI models
Business	₹4,999	Growing Companies	20 chatbots, Priority support
Premium	Custom	Enterprise	Unlimited, White-label, SLA

Yearly Pricing (INR)

Plan	Price	Discount	Monthly Equivalent
Free	₹0	—	₹0
Pro	₹9,990	17%	₹832.50
Business	₹49,990	17%	₹4,165.83
Premium	Custom	Negotiable	Custom

Monthly Pricing (USD)

Plan	Price	Best For	Key Value
Free	$0	Testing, Personal	1 chatbot, 100 sessions
Pro	$12	Small Business	5 chatbots, All AI models
Business	$60	Growing Companies	20 chatbots, Priority support
Premium	Custom	Enterprise	Unlimited, White-label, SLA

Yearly Pricing (USD)

Plan	Price	Discount	Monthly Equivalent
Free	$0	—	$0
Pro	$120	17%	$10
Business	$600	17%	$50
Premium	Custom	Negotiable	Custom

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🎯 Which Plan Is Right for You?

Choose Free If:

• Testing the platform
• Personal project
• 1 chatbot sufficient
• 100 sessions/month enough
• No support needed

Choose Pro If:

• Small business (1-10 employees)
• Need multiple chatbots (up to 5)
• Want all AI models
• 1,000 sessions/month sufficient
• Email support acceptable

Choose Business If:

• Growing company (10-100 employees)
• Need 20+ chatbots
• Priority support required
• Custom branding important
• Analytics & reporting critical
• API access needed

Choose Premium If:

• Enterprise (100+ employees)
• Mission-critical deployment
• White-label required
• 99.9% uptime SLA needed
• Dedicated support essential
• Compliance requirements (HIPAA, SOC 2)
• Custom integrations
• Volume discounts needed

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📊 Feature Matrix by Use Case

E-Commerce

Recommended: Business or Premium

Need	Free	Pro	Business	Premium
Product Recommendations	⚠️ Limited	✅	✅	✅
Order Tracking	❌	⚠️	✅ API	✅
Lead Collection	✅	✅	✅	✅ Advanced
24/7 Availability	✅	✅	✅	✅ + SLA
Multi-language	❌	❌	⚠️	✅

Customer Support

Recommended: Business or Premium

Need	Free	Pro	Business	Premium
FAQ Automation	✅	✅	✅	✅
Ticket Creation	❌	❌	✅ API	✅
Agent Handoff	❌	❌	⚠️	✅
Analytics	❌	✅ Basic	✅ Advanced	✅ Custom
Uptime SLA	❌	❌	99.5%	99.9%

Lead Generation

Recommended: Pro or Business

Need	Free	Pro	Business	Premium
Form Collection	✅	✅	✅	✅ Advanced
CRM Integration	❌	❌	⚠️ API	✅ Custom
Lead Scoring	❌	❌	⚠️	✅
A/B Testing	❌	❌	✅	✅
ROI Tracking	❌	❌	✅	✅

Internal Knowledge Base

Recommended: Business or Premium

Need	Free	Pro	Business	Premium
Large Document Upload	❌	⚠️ 50MB	✅ 200MB	✅ 1GB
SSO	❌	❌	❌	✅
Department Isolation	❌	❌	❌	✅
Audit Logs	❌	❌	✅	✅ Advanced
Data Residency	India	India	India/Custom	Custom

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🔗 Related Documentation

Features:

• 3D Chatbot Features
• Text & Voice Chatbot Features
• Platform Capabilities
• Enterprise Features

Business:

• Pricing Strategy
• Unit Economics

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"The right plan for every business stage." 💼🚀