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User Documentation - Complete Guide

Section: 11-user-documentation
Document: Index & Navigation
Status: Complete User Guide Collection
Last Updated: 2025-12-30

🎯 Welcome to MachineAvatars User Documentation

Complete guide to creating, training, and managing your AI chatbots.

📚 Documentation Structure

Part 1: Getting Started

Quick Start Guide ⭐ START HERE

  • 5-minute setup
  • Create your first chatbot
  • Train with data
  • Test and deploy
  • Time: 5 minutes

Creating & Managing Chatbots

  • Choose chatbot type (3D/Text/Voice)
  • Meet our 5 avatars (Lisa, Emma, Jack, Sarah, Michael)
  • Creation wizard walkthrough
  • Advanced configuration
  • Edit and manage chatbots

Part 2: Core Features

Training Your Chatbot

  • Upload documents (PDF, DOCX, TXT, Excel)
  • Crawl websites (5 to unlimited pages)
  • Add Q&A pairs manually
  • Manage knowledge base
  • See: Quick Start - Step 3

Customization Guide

  • Branding (logo, colors, name)
  • System prompts (personality)
  • Voice & avatar selection
  • Guardrails & content moderation
  • See: Creating Chatbots - Configure

Analytics & Reporting

  • View conversation history
  • Track chatbot performance
  • Export chat logs
  • Real-time monitoring
  • See: Best Practices - Monitor

Part 3: Administration

User Management

  • Team collaboration (Business+ plans)
  • RBAC roles (Owner, Admin, Editor, Viewer, Analyst)
  • Invite team members
  • Departments (Enterprise)
  • SSO integration (Enterprise)
  • See: Billing - Team Features

Billing & Subscriptions

  • 5 subscription plans (Free to Enterprise)
  • Payment methods (cards, UPI, net banking)
  • Upgrade/downgrade/cancel
  • View invoices
  • Track usage

Part 4: Support & Optimization

Troubleshooting & FAQ 🔧

  • Common issues & solutions
  • Signup/login problems
  • Chatbot creation errors
  • Data training issues
  • Response problems
  • Embedding help
  • Billing questions
  • 20+ FAQs answered

Best Practices 💡

  • Data preparation tips
  • Writing effective prompts
  • Performance optimization (LLM models, temperature)
  • Security best practices
  • Conversation design
  • Monitoring & improvement

🚀 Quick Navigation

I Want To...

Get Started: → Quick Start Guide (5 minutes)

Create First Chatbot: → Quick Start - Step 2

Change Avatar: → Creating Chatbots - Edit

Upload Documents: → Quick Start - Step 3

Add Website Content: → Quick Start - Step 3

Fix "I Don't Know" Responses: → Troubleshooting - Irrelevant Answers

Embed on Website: → Quick Start - Step 5

Upgrade Plan: → Billing - Upgrade

Invite Team Members: → Billing - Team Features

Get Refund: → Billing - Refunds

Improve Chatbot Accuracy: → Best Practices - Data Preparation

Speed Up Responses: → Best Practices - Performance

📖 Documentation by Role

New Users (First Time)

  1. Quick Start Guide ⭐
  2. Troubleshooting & FAQ

Content Creators (Editors)

  1. Creating Chatbots
  2. Best Practices - Data Prep
  3. Best Practices - Prompts

Administrators

  1. Billing & Subscriptions
  2. Best Practices - Security
  3. Best Practices - Monitoring

Enterprise Customers

  1. Billing - Enterprise Plans
  2. Billing - Team Features

🎓 Learning Path

Week 1: Fundamentals

Week 2: Optimization

Week 3: Advanced

  • Explore advanced configuration
  • Test guardrails
  • Optimize for specific use cases
  • Monitor and refine continuously

📞 Getting Help

Self-Service:

  1. Check Troubleshooting & FAQ first
  2. Review Best Practices
  3. Search documentation (Ctrl+F)

Contact Support:

  • 📧 Email: support@machineavatars.com
  • 💬 Live Chat: In dashboard (Pro+ plans)
  • 📱 Phone: Enterprise only

Response Times:

  • Free: 48 hours
  • Pro: 24 hours
  • Business: 12 hours
  • Premium/Enterprise: 4 hours

📊 Documentation Statistics

Total Guides: 5 comprehensive documents Total Pages: ~4,850 lines of documentation Coverage:

  • ✅ Getting Started (signup to deployment)
  • ✅ Core Features (create, train, customize, analyze)
  • ✅ Administration (billing, subscriptions)
  • ✅ Support (troubleshooting, FAQs, best practices)

🔄 Documentation Updates

Last Updated: December 30, 2025

Recent Updates:

  • Complete user guide collection
  • 5 subscription plans documented
  • Troubleshooting guide (7 categories)
  • Best practices guide
  • Quick start (5-minute setup)

Upcoming:

  • Video tutorials (Q1 2025)
  • Interactive demos (Q1 2025)
  • API documentation (Q2 2025)

💡 Quick Tips

First Time Users:

  • Start with the 5-minute Quick Start
  • Choose Emma avatar (most popular!)
  • Begin with 5-10 Q&A pairs
  • Test thoroughly before deploying

Power Users:

  • Read Best Practices cover to cover
  • Experiment with temperature settings
  • Monitor analytics weekly
  • Iterate based on data

Administrators:

  • Set up team roles properly
  • Monitor usage to avoid overages
  • Review Billing Guide
  • Enable security features (Enterprise)

Ready to build amazing chatbot experiences? 🚀

Start Here: Quick Start Guide →